CUSTOMER CASE STUDY
Tescan is a global leader in electron microscopy and scientific instrumentation, specializing in innovative solutions for material science, life sciences, and industry research, enabling advanced imaging, analysis, and nanotechnology applications. Tescan hired Pacellico to improve their operational effectiveness by implementing a global Sales and Operations Planning process.
Key Figures
Approach, Solution and Outcome
With a fixed-slot production plan, Tescan struggled to deliver on time at market acceptable lead-times yet still suffered from high inventory levels. Poor CRM accuracy and weak collaboration between departments and sites hindered operational and sales planning, supply chain coordination, and overall business agility.
Pacellico conducted a comprehensive business assessment to design and implement a tailored Sales & Operations Planning (S&OP) framework to drive operational transformation. The Pacellico S&OP application was customized to fit Tescan’s specific business needs. Training, coaching and mentoring supported the implementation and required culture change for cross-functional collaboration and accountability.
Conclusion
Structured Sales review of CRM and BU order-intake forecasting in the Pacellico S&OP application with PowerBI-supported robust executive challenge delivers realistic sales forecasts. The application’s capacity planning and MRP scenario comparison identifies constraints in Supply Review before executive sign-off on the actionable constrained plan. A new supplier portal provides forecast visibility to the supply chain enabling lead-time reduction.
“With support from Pacellico, we addressed critical gaps and implemented a solution reflecting the current maturity of TESCAN processes and systems. This allows us to incrementally improve forecast accuracy, mitigate supply constraints, and provide information for strategic decision-making.”
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